Refund Window
- You may request a refund within 48 hours of first accessing a course.
- If you have not yet accessed the course, you may request a refund within 14 days of purchase.
- Completed courses are not eligible for a refund.
- Free, sponsored, or 100%-discounted enrollments are not eligible for a refund.
How to Request a Refund
Email info@prehospitalacademy.org with the order number shown in your Order History. Approved refunds are returned to your original payment method. Your bank or card issuer may take 5–10 business days to post the refund.
Effect of a Refund
- Your access to the course and its coursework is removed.
- Any Certificate of Completion issued for that course is cancelled. It will show as cancelled on the certificate verification page and should no longer be presented as proof of completion.
Card Disputes (Chargebacks)
- If you dispute a course charge with your bank or card issuer, course access is suspended while the dispute is open.
- If the dispute is decided in your favor, it is treated the same as a refund: course access is removed and any certificate is cancelled.
- If the dispute is decided in Prehospital Academy's favor, course access and any certificate are restored.
- Please contact us before filing a dispute. Most issues can be resolved faster directly.
Contact
Email: info@prehospitalacademy.org